Refund Policy

At ExpressCargoDeutschland, customer satisfaction is important to us. This Refund Policy outlines when refunds may apply.

1. Eligibility for Refunds

Refunds may be considered in the following cases:

• Shipment cancellation before dispatch

• Duplicate or incorrect payments

• Failure to provide the agreed logistics service due to our error

2. Non-Refundable Situations

Refunds will not be issued for:

• Shipments already dispatched or delivered

• Delays caused by customs inspections, weather conditions, strikes, or force majeure

• Incorrect delivery details provided by the customer

• Seized or restricted goods due to legal or customs violations

3. Partial Refunds

In some cases, partial refunds may be issued after deducting:

• Handling fees

• Administrative costs

• Carrier or customs charges already incurred

4. Refund Process

• Refund requests must be submitted within 7 days of the issue

• Requests should include shipment reference number and reason for refund

• Approved refunds will be processed within 7–14 business days via the original payment method

5. Contact for Refunds

For refund or billing inquiries, contact:
Email: support@expresscargodeutschland.com